Terms Of Service

The Doc’s terms and conditions set out below read must be read in conjunction with the Doc’s Privacy Policy. When you place an order with us, you subscribe and agree to the following terms and conditions:

1. Subscription Service
   
   The Doctor’s Kitchen Australia is a subscription service.
   
   This means that meal orders placed and paid for, will automatically rollover to the following week’s standard default menu unless the subscription is adjusted, suspended or cancelled by you before the cut off time for subscription adjustments.
   
   You can cancel at any time before the cut off time for subscription adjustments. There is no minimum term.
   
   The Doctor’s Kitchen Australia operates on a four (4) week rotating menu. The relevant week’s menu will be displayed on the website at the time of ordering. The complete four (4) week menu will be available for you to download at the time of ordering.
   
   You must have sufficient funds at the time of each transaction. Transactions for meal payments are continuing on a subscription basis for the menu ordered.
   
   If you do not have sufficient funds available at the time of the transaction your order will not be submitted for the next scheduled delivery day.
   
   

2. Delivery Days & Cut Off Times
   
   The cut-off time for subscription adjustments (cancellations, order restarts, address and payment changes) made online through The Doctor’s Kitchen Australia website customer login is 11.59PM on Sunday before the next delivery day.
   
   You understand that The Doctor’s Kitchen Australia may need to change your delivery date and time from time to time. We will notify you as soon as reasonably practicable if your delivery date and time changes for any reason.

3. Delivery Policy
   
   After ordering online, you will receive an email confirmation from The Doctor’s Kitchen Australia containing your order details (if you have provided the correct email address).
   
   Delivery areas are Gold Coast, Sunshine Coast, Brisbane (North and South Side), Ipswich, Toowoomba, Sydney, and Melbourne.
   
   Delivery addresses may not be altered once an order has been placed.
   
   You cannot alter your set delivery day for your area and must adhere to the company delivery schedule.
   
   You will receive one delivery per order and the delivery addresses and days cannot be altered once an order has been placed.
   
   The Doctor’s Kitchen Australia cannot give or adhere to a request for a specific delivery time.
   
   We will deliver the order to the front door at the relevant delivery address. If you ask us to deliver inside a premise or building at the delivery address and we agree to do so, then you are responsible for any loss or damage suffered by us in connection with our delivery of the products beyond the front door of the delivery address. You must make all appropriate arrangements to assist and allow us to deliver your order, including obtaining any prior security, or other, approvals which may apply to your delivery location.
   
   The Doctor’s Kitchen Australia accepts no liability or responsibility for incorrectly placed orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or you fail to supply.
   
   If you will not be at home at the expected delivery time, we recommend you nominate a cool safe place for delivery of your order. If you do not provide a specific place for delivery, The Doctor’s Kitchen Australia will leave your order at your front door. If you advise The Doctor’s Kitchen Australia of any specific delivery instructions in your order, The Doctor’s Kitchen Australia will endeavour to comply with these instructions to the extent reasonably within its control. To ensure the safety and quality of your order, you must ensure that your products are placed into the fridge within 4 hours of delivery.
   
   You will be responsible for your order from the time we deliver your products in accordance with your instructions. We accept no liability or responsibility for any product once the order has been delivered to you.
   
   We may require the person accepting the delivery of your order to provide us with proof of that person's identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.

4. Refund & Returns Policy
   The Return & Refunds Policy covers refused and returned orders due to system error, your error and driver inability to safely and correctly deliver an order.
   
   This refund policy does not apply to goods which have been open, used or damaged after delivery, or if any attempt has been made to alter the product.
   
   If for any reason you receive a delivery in error, you must contact us at info@thedoctorskitchen.com.au within six (4) hours of delivery.
   
   Failure to contact The Doctor’s Kitchen Australia within the designated time will deem the goods spoiled and your acceptance of the delivery, which you will be charged for.
   
   Should you or any person located at the delivery address (home or business) refuse the delivery, the goods will be returned to the kitchen.
   
   Refused or returned deliveries will be kept at our Kitchen for two (2) days only and you must make arrangements with us to pick up their order.
   
   Orders not picked up within two (2) days of return will be disposed of as per our food health and safety policies.
   
   The Doctor’s Kitchen Australia will refund payment in the event that there is a confirmed error on our end and you have been incorrectly charged.
   
   All products and orders must be returned in their original condition. You bare all costs associated with the refusal and return of any order to our kitchen.
   
   The Doctor’s Kitchen Australia accepts no liability for the loss or deterioration of any goods once they have been delivered in accordance with your delivery instructions and our terms and conditions. The Doctor’s Kitchen Australia will not be held liable for any financial or physical damages of any kind.
   
   The Doctor’s Kitchen Australia will not replace or provide a refund for any meals ordered by you by mistake. You must notify The Doctor’s Kitchen Australia if they have received an incorrect meal or are missing a meal within 24 hours of delivery by phone on +476 193 263. Missing meal items will be either refunded to you by the same payment method used initially or a credit will be applied to be used with your next order.
   
   Failure to comply to the terms and conditions of the Doctor’s Kitchen Australia will prohibit any refunds or credits being issued to you.
   
   The Doctor’s Kitchen Australia will not be held liable to any financial or physical damages of any kind.

5. Cancellation Policy
   
   Due to the nature of our business The Doctor’s Kitchen Australia once your order has been placed and you have received a confirmation email it is not possible to cancel your order. If you would like to discuss this further, please contact us on +476 193 263.

6. Allergies
   
   The Doctor’s Kitchen Australia strongly recommends that you consult your Doctor prior to consuming any of the Doc’s meals/products.
   
   It is the your responsibility to refer to the Nutritional Panel and Ingredients of each meal before purchase. While The Doctor’s Kitchen Australia takes all due care to keep allergy prone ingredients out of certain meals, please be aware they may still be present.
   
   The Doctor’s Kitchen Australia accepts no liability to any allergic reaction by you as a result of consuming a The Doctor’s Kitchen Australia meal/product - this also applies to expecting mothers.

7. Changes to The Terms and Conditions
   
   We have the right to revise and amend these terms and conditions from time to time.
   
   You will be subject to the terms and conditions in force at the time that you order from us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will also apply to orders previously placed by you).

8. Enquiries
   
   Any enquiries regarding The Doctor’s Kitchen Australia terms and conditions should be directed by email to info@thedoctorskitchen.com.au.